FREE DELIVERY ON ALL ORDERS OVER €29,95

Delivery terms & Privacy Statement

PRICING POLICY
All orders are processed in Danish Kroner.
All prices include Danish VAT of 25% on orders.
Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

PAYMENT
We accept payment by VISA-Dankort, VISA, VISA Electron, Mastercard og JCB.
The amount for your order will not be charged until your order has been shipped.
 
ORDER CONFIRMATION
You will receive an order confirmation by e-mail shortly after placing your order.
On rare occasions an item can be out of stock. Then you will be informed by e-mail.
 
SHIPPING AND HANDLING
Your order will be dispatched within 1-3 working days from the time you place your order.
 
SHIPPING IN DENMARK
Danish orders will be delivered within 1-3 days from the day you received your shipping confirmation.
 
SHIPPING INTERNATIONAL
International orders will be delivered within approx. 1-10 days from the day you received your shipping confirmation.
Orders are not shipped on weekends and holidays.
Some delays can occur during busy periods and public holidays.
Bikezac can not be held liable for any delays with the shipping company or local customs.
 
RETURN & EXCHANGE
Bikezac gladly accepts returns and offers you 14 days of return from the date on your receipt.
Please email us at info@Bikezac.com and note that you would like to return your items within the 14 days return period.
Goods must be returned unused and in same condition as when received with tags and boxing undamaged. You are allowed to test the item, but not actually use it.
Return of goods is at own expense.
Once we have received the goods and accepted the return, we will transfer the amount to your account.
We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.
 
COMPLAINTS
Consumer complaints can be directed to the EU Online Dispute Resolution (ODR). Follow this link for more instructions: http://ec.europa.eu/consumers/odr/
 
ITEM AVAILABILITY
Although we aim that the website is accurate in all respects, we can not guarantee that all available products at Bikezac.com is in stock when your order is processed.
In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail and give you the opportunity to revise or cancel your order.
 
PRE-ORDERS
When placing a pre-order on our webshop, we will charge the amount for your order when we proceed your order. Orders will not be dispatched before full payment is received.
We aim to keep the expected delivery stated in the item description but delays on the production can occur.
 
GUARANTEE
All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item.
This does not include defects caused by improper use, faulty maintenance or general wear.
In case of a complaint or a missing delivery, please contact info@reelight.com including your order number, images of the claim and a description.
 
PRIVACY POLICY
All personal information is stored in connection with use of the website and webshop will be treated with utmost care. 
The information we store will not be sold or used for any purpose other than to make sure you get the best possible service.
For security reasons, no payment information is kept in our database.
 

Danish - Handelsbetingelser & fortrolighedspolitik
 
BETALING

Bikezac Aps modtager betaling med VISA-Dankort, VISA, VISA Electron, Mastercard og JCB. Betaling vil først blive trukket på din konto, når varen afsendes.
Alle ordrer behandles i danske kroner og vises inkl. dansk moms på 25%
Bikezac Aps bruger en godkendt betalingsserver, der krypterer alle dine kortoplysninger med SSL (Secure Socket Layer) protokol. Det betyder, at man ikke kan aflæse dine informationer. Vi gemmer ikke dine betalingsinformationer.

LEVERING
Bikezac Aps leverer på alle hverdage, og har som målsætning at levere inden for 2 dage efter en ordre er indgået inden kl. 12.00.
Vi benytter PostNord hvor der ikke er angivet andet.

REKLAMATION

Der gives 2 års reklamationsret i henhold til købeloven. Vores reklamationsret gælder for fejl i materiale og/eller fabrikation.
Reklamationen gælder ikke fejl eller skader begået ved forkert betjening af produktet / ydelsen.
Bikezac Aps vil dække returneringsomkostninger i et rimeligt omfang.
 
VED RETURNERING
Rettes henvendelse til og reklamationer først til os via hjemmesiden eller på telefon:
Bikezac Aps
Livjægergade 17 B 3 sal.
2100 Østerbro.
Der modtages ikke pakker sendt på efterkrav.

REFUSION
Hvis der er aftalt refusion, så bedes I sende jeres bankoplysninger, så vi kan overføre det aftalte beløb.

FORTRYDELSESRET
Der gives 14 dages fuld returret på varer købt hos os.
Perioden regnes fra den dag, hvor du modtager varen.
Returneringsomkostninger skal du selv afholde.
Fortrydelse skal anmeldes til os senest 14 efter købet og fra fortrydelsen skal I senest 14 dage efter returnere forsendelsen.
Meddelelsen skal blot gives pr. mail på info@Bikezac.com  I meddelelsen skal du gøre os tydeligt opmærksom på, at du ønsker at udnytte din fortrydelsesret. Vi fremsender en fortrydelsesformular på mail, som du blot skal vedlægge varen når du sender den til os.
 
VARENS STAND, NÅR DU SENDER DEN RETUR

Du hæfter kun for eventuel forringelse af varens værdi, som skyldes anden håndtering, end hvad der er nødvendigt for at fastslå varens art, egenskaber og den måde, den fungerer på. Med andre ord – du kan prøve varen på samme måde, som hvis du prøvede den i en fysisk butik. Emballagen skal leveres tilbage så den ikke er ødelagt, bukket eller skadet på anden vis.
Hvis varen er prøvet udover, hvad der er beskrevet ovenfor, betragter vi den som brugt, hvilket betyder, at du ved fortrydelse af købet kun får en del eller intet af købsbeløbet retur, afhængig af varens handelsmæssige værdi.
For at modtage hele købsbeløbet retur må du altså gøre det samme, som man kan i en fysisk butik. Du må afprøve varen, men ikke tage den i egentlig brug.
 
KLAGEMULIGHEDER (OVERSIGT OG LINKS)
Vi ønsker tilfredse kunder og vil meget gerne høre fra dig hvis du er utilfreds med noget (service eller vores produkter). Hvis du stadigt vil klage over et produkt, købt hos os, kan der sendes en klage til:

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
Hvis du er forbruger med bopæl i et andet EU-land, kan du angive din klage i EU Kommissionens online klageplatform.
Platformen findes her: http://ec.europa.eu/consumers/odr/
Angiver du en klage her, skal du oplyse vores E-mail adresse: info@Bikezac.com

Privacy Statement

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@bikezac.com or mailing us at:
Bikezac DK
Livjægergade 17 B Copenhagen DK 2100

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@bikezac.com or by mail at
Bikezac DK
[Re: Privacy Compliance Officer]
Livjægergade 17 B Copenhagen DK 2100

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